Auto-Reply Chatbot
Connected to Facebook Messenger, Instagram, WhatsApp and your website chat widget, using keyword and intent recognition to answer customer messages automatically, around the clock.
When a customer comments on an ad, sends a Messenger enquiry or reaches out over WhatsApp, how quickly you reply directly affects conversion. An auto-reply chatbot responds in seconds, turning silent prospects into actual orders.
A bot that genuinely resolves enquiries, not just sends messages
Multi-platform inbox
Manage Facebook Messenger, Instagram DMs, WhatsApp and website chat in one backend, with every conversation visible and answerable in one place.
Keyword & intent auto-reply
Answers are matched by keyword or detected intent, with multi-step conversation flows for enquiries, pricing and stock questions.
Product and price lookup
Customers ask about specifications, options and pricing, and the bot replies from your configured catalogue without waiting for a person to search.
Order status lookup
Once connected to your order system, customers can check progress and delivery status themselves, cutting repetitive support tickets.
Seamless live-agent handover
When a message falls outside the bot’s scope, or the customer asks for a person, the conversation transfers to a human agent with the full context attached.
Bilingual Chinese & English
The bot replies in Traditional Chinese or English based on the language the customer used, matching how customers in Hong Kong, Taiwan and overseas markets prefer to communicate.
Tagging and segmentation
Customers are automatically tagged and grouped by interaction behaviour, supporting follow-up marketing and customer development.
Conversation analytics
Review conversation volume, frequent questions and handover rates to improve your knowledge base and allocate support staffing accordingly.
Scenarios the bot can take off your team’s plate
Anything repetitive and rule-based is a good fit for first-line automation.
- First response to ad comments and click-to-message enquiries
- Product specification, sizing, stock and pricing questions
- Order progress, logistics status and delivery timelines
- Opening hours, store locations and other common questions
- Campaign details and promotional code distribution
- Appointments, form collection and simple lead capture
What businesses gain by introducing the chatbot
From response speed to staffing cost, these are the changes clients see first.
Much faster response times
Messages no longer sit unanswered. Customers get a reply within seconds, reducing the deals lost to waiting.
Support staff used effectively
Routine questions go to the bot, so your team can focus on complex cases and high-value customer relationships.
Nothing missed overnight
The system runs continuously, so customers in other time zones get the same prompt response.
Consistent answers
Approved content is delivered every time, avoiding conflicting explanations and keeping your brand voice professional.
Data reveals customer needs
Conversation analytics show which questions matter most, guiding product and service improvements.
Multilingual service
Automatic switching between Traditional Chinese and English keeps service smooth for international customers.
Ready to stop missing messages?
Tell us about your products and support scenarios, and we will help design the right automated flows and knowledge base.