Enterprise Digitalisation Partner

Every message gets an answer. Every order stays traceable.

MdProduction provides two core systems for businesses: an auto-reply chatbot connected to the major messaging platforms, and an Enterprise ERP system that connects your workflows. We deliver stable technology and practical support to cut service costs and lift operational efficiency.

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24/7 automated replies
Traditional Chinese & English
On-premise deployment
Enterprise-grade security

Auto-Reply Chatbot

Connected to Messenger, Instagram and WhatsApp, with keyword replies and intelligent Q&A that captures every customer message at any hour.

Enterprise ERP System

Orders, inventory, purchasing, finance and customer management in one platform, so business data flows in real time without broken handoffs.

Integration & Deployment

Available as cloud SaaS or on-premise, with API connectivity to existing systems for both security and scalability.

Why Us

The three operational problems every growing business hits

We do not sell tools in isolation — we solve the concrete bottlenecks your team faces every day.

Replies fall behind and deals are lost

Messages pile up overnight and at peak times, and customers who wait too long move to a competitor. Our chatbot replies instantly, 24/7, so no lead goes cold.

Orders and inventory drift apart

Orders, purchasing, stock and finance scattered across spreadsheets and separate tools make reconciliation slow and error-prone. ERP threads the workflow together and syncs data in real time.

Off-the-shelf tools do not fit

Generic software rarely matches how you actually work. We design around your process and support on-premise deployment, so the data stays under your control.

Core Products

Two product lines covering the front line to the back office

The chatbot and the ERP can run independently or connect to each other, forming a complete service loop.

Product 1 · Auto-Reply Chatbot

Auto-Reply Chatbot

When a customer comments on an ad, sends a Messenger enquiry or reaches out over WhatsApp, how quickly you reply directly affects conversion. An auto-reply chatbot responds in seconds, turning silent prospects into actual orders.

Multi-platform inbox
Keyword & intent auto-reply
Product and price lookup
Order status lookup
Seamless live-agent handover

Auto-Reply Chatbot

Scenarios the bot can take off your team’s plate

First response to ad comments and click-to-message enquiries
Product specification, sizing, stock and pricing questions
Order progress, logistics status and delivery timelines
Opening hours, store locations and other common questions

Product 2 · Enterprise ERP

Enterprise ERP System

As a business scales, manual operations and spreadsheets stop scaling with it. ERP connects the scattered parts of the business so every order, every unit of stock and every invoice has a clear source, and management has live visibility of performance.

Customer & member management
Sales order management
Inventory & stock control
Purchasing & suppliers
Finance & reconciliation

Enterprise ERP

Business types that benefit most from ERP

Retail and chain stores
E-commerce and cross-border trade
Wholesale and distribution
Manufacturing and assembly

24/7 Always-on automated replies

5+ Supported platforms and channels

10+ ERP functional modules

99.9% System availability target

How We Work

From first conversation to go-live in four steps

We run projects step by step, with clear deliverables at every stage so the rollout stays predictable.

Discovery

We learn your operations, existing systems and specific pain points, then confirm project scope and timeline.

Solution Design

We propose the system architecture and functional design, and hand over the specification and schedule for your approval.

Build & Testing

We develop or customise the system, then complete functional testing and a data migration rehearsal.

Deploy & Train

We go live, train your team and continue with technical support so adoption goes smoothly.

FAQ

Common questions about our chatbot and ERP systems

If your question is not answered here, contact us and a specialist will get back to you.

Will the chatbot replace our human support agents?

No. The chatbot handles high-volume repetitive questions and first-line responses, freeing your team for complex cases that need judgement. It hands off to a live agent seamlessly — human and machine working together rather than one replacing the other.

What if the bot gives a wrong or irrelevant answer?

The bot matches replies through keyword and intent recognition, and only auto-responds when it hits a configured FAQ entry. If a message is not recognised, it transfers to a human. We also help you structure and refine the knowledge base.

Can the ERP run on-premise inside our company?

Yes. We support both cloud SaaS and on-premise deployment. Businesses with strict data-security or internal-network requirements can host the system on their own servers with data remaining entirely in-house.

How does the system integrate with what we already run?

We provide standard APIs for connecting existing e-commerce, POS, logistics and finance systems. Where requirements are more specialised, we can scope a custom integration.

Does the system support Traditional Chinese and English?

Yes. Our interfaces and message templates support Traditional Chinese and English, with Simplified Chinese available in some contexts — suitable for businesses serving Hong Kong, Macau, Taiwan and overseas customers.

How long does implementation take?

It depends on project size and complexity. Standard deployments typically complete within a few weeks; projects involving substantial customisation and data migration are scheduled after a requirements assessment.

Want to explore our solutions further?

Whether you are evaluating an auto-reply chatbot or planning an ERP rollout, get in touch and we will advise based on your requirements.