Privacy Policy

1. Information we collect

Categories of data

Depending on how you interact with us, we may collect the following:

• Information you provide — when you contact us by email or other means, you may provide your name, contact details, company name and enquiry.
• Data from chatbot services — message content, conversation timestamps and associated account identifiers when customers use our auto-reply chatbot.
• Data from ERP services — customer, order and inventory records processed by the system, within the scope your organisation configures and authorises.
• Website usage information — our servers may log IP address, browser type, visit time and page views as technical data needed to operate the site and analyse usage.

2. How we use information

We do not sell personal information to third parties, nor use it for purposes unrelated to those above without your consent.

• Responding to product enquiries, providing quotations and technical support.
• Providing, maintaining and improving our chatbot and ERP services.
• Fulfilling order, billing and contractual obligations.
• Maintaining site security, preventing abuse and diagnosing technical issues.
• Sending product information or service updates where you have consented.

3. Retention

We retain personal information only for as long as required for our business relationship and applicable legal obligations. When the purpose is fulfilled or the retention period expires, we delete or anonymise the data accordingly.

4. Sharing and processors

We require processors to sign confidentiality agreements and handle data in line with this policy.

• Professional partners engaged to provide technical support or hosting, bound by confidentiality obligations.
• Judicial or regulatory authorities where required by law or valid legal process.
• Other third parties where you have given explicit consent.

5. Data security

We apply reasonable technical and organisational measures to protect personal information, including access controls, encryption in transit, system logging and periodic security review. We take reasonable care to prevent unauthorised access, alteration or disclosure.

6. Use of cookies

This website uses strictly necessary cookies to operate and to record basic usage statistics. We do not use tracking advertising cookies and do not sell browsing behaviour to third parties.

7. Your rights

To exercise any of these rights, contact us using the details published on this website and we will respond within the statutory timeframe.

The Company is incorporated in Hong Kong and handles personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) and its subsidiary legislation. Questions about our data handling practices may also be directed to the Office of the Privacy Commissioner for Personal Data of Hong Kong.

• Request a copy of your personal information.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information.
• Withdraw consent previously given.
• Request restriction of how your data is used or processed.

8. Minors

This website and our services are intended primarily for business customers. If a minor uses the website, consent should be obtained through their legal guardian. We do not knowingly collect personal information from minors.

9. Policy updates

We may update this policy in response to regulatory changes or service adjustments. Updated policies are published on this page, with the revision date shown accordingly.

10. Contacting us

If you have questions about this privacy policy or how we handle personal information, please contact us through the details on this website.